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Terms of Service

Last updated: [Date]

Welcome to Smart Chop. These Terms of Service ("Terms") govern your use of the Smart Chop website and services ("Smart Chop", "we", "us", "our"). By creating an account, placing an order, or otherwise using Smart Chop, you agree to these Terms. If you do not agree, please do not use the platform.

1. About Smart Chop

Smart Chop is an online platform that connects customers with food and drink vendors in and outside campus. Vendors are independent businesses. Smart Chop provides the technology for ordering, payment, and order tracking, but does not prepare the food itself unless we clearly state otherwise.

2. Eligibility and accounts

  • You must provide accurate and complete information when registering.
  • You are responsible for keeping your login details confidential and for all activity on your account.
  • You must notify us promptly if you suspect unauthorised use of your account.
  • If you are under 18, you should use Smart Chop only with the permission of a parent or guardian.

3. Placing orders

  • When you place an order, you make an offer to buy from the vendor. An order is confirmed once the vendor accepts it.
  • Menu items, prices, and availability are set by vendors and may change without notice.
  • You are responsible for providing a correct delivery location and a reachable contact number.
  • You may choose delivery or pickup where the vendor offers it.

4. Payments

  • Payments are processed securely by our third-party payment provider, Paystack. Smart Chop does not store your full card details.
  • The total you pay may include the price of items, delivery fees, and service charges, all shown before you confirm your order.
  • By making a payment, you confirm that you are authorised to use the chosen payment method.
  • Your use of Paystack is also subject to Paystack's own terms and policies.

5. Delivery and pickup

  • Delivery times, including our average of about 20 minutes, are estimates and not guarantees. Actual times depend on the vendor, demand, weather, and location.
  • For pickup orders, you should collect your order promptly at the time indicated.
  • If no one is available to receive a delivery, the order may be treated as delivered.

6. Cancellations, refunds, and complaints

  • An order may not be cancelled once the vendor has started preparing it.
  • If your order is incorrect, missing items, or not delivered, contact us as soon as possible with your order details. We will review the issue and, where appropriate, arrange a refund, replacement, or credit.
  • Approved refunds are returned to the original payment method, and processing times may vary.
  • [Add your specific refund window or policy here.]

7. Loyalty rewards and coupons

  • Rewards, free items, and coupons are earned by reaching order milestones and are subject to the conditions shown when they are offered.
  • Rewards have no cash value, cannot be transferred or sold, and may expire.
  • We may change, suspend, or end the rewards programme, and may remove rewards obtained through misuse or fraud.

8. Vendor terms

If you register as a vendor, the following also applies, together with our Vendor Guidelines:

  • Your store is subject to review and approval by our team before it goes live.
  • The verified badge is awarded only after review and may be removed if standards are no longer met.
  • You are responsible for the quality, safety, hygiene, accuracy, and legality of the food and drinks you sell, including compliance with applicable food safety laws and regulations.
  • You must keep your menu, prices, availability, and store information accurate and up to date.
  • Smart Chop charges a 15% commission on each successful order, deducted automatically at the time of payment. [Add your payout timing and any minimum payout details here.]

9. Acceptable use

You agree not to:

  • Provide false information or impersonate another person or business.
  • Use the platform for fraudulent, unlawful, or abusive purposes.
  • Abuse coupons, rewards, or refunds.
  • Harass, threaten, or mistreat vendors, riders, other users, or our staff.
  • Interfere with the security or operation of the platform, or attempt to access it without authorisation.

10. Suspension and termination

We may suspend or terminate your account, cancel orders, or restrict access if you breach these Terms, misuse the platform, or if we reasonably suspect fraud or abuse. You may stop using Smart Chop at any time and may request closure of your account by contacting us.

11. Intellectual property

The Smart Chop name, logo, design, and platform content belong to us or our licensors and are protected by law. You may not copy, reproduce, or use them without our written permission. Vendors retain ownership of their own logos and menu content but grant us a licence to display them on the platform.

12. Disclaimers

  • The platform is provided "as is" and "as available". We do not guarantee that it will always be uninterrupted or error-free.
  • Vendors are independent, and we are not responsible for the preparation of food or for allergens and ingredients. If you have dietary requirements or allergies, please confirm with the vendor before ordering.

13. Limitation of liability

To the fullest extent permitted by law, Smart Chop is not liable for indirect, incidental, or consequential losses arising from your use of the platform. Where liability cannot be excluded, it is limited to the amount you paid for the order concerned. Nothing in these Terms limits any rights you have under applicable consumer protection law.

14. Privacy

Your use of Smart Chop is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above. By continuing to use Smart Chop after changes take effect, you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by the courts of competent jurisdiction in Nigeria, unless the law requires otherwise.

17. Contact us

If you have questions about these Terms, please reach out. We usually respond within a few hours.