Skip to content
Smart Chop
Vendors How it works Become a vendor
Log in Sign up

Home / Privacy Policy

Privacy Policy

Last updated: [28/09/2026]

Smart Chop ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to everyone who uses the Smart Chop website and services, including customers and vendors. We only collect the information we need to run the platform.

1. Information we collect

Information you give us

  • Account details: your name, email address, phone number, and password when you register.
  • Order details: the items you order, delivery or pickup preference, delivery location (such as your hostel or address), and any notes you add for the vendor.
  • Vendor details: if you register as a vendor, your store name, logo, menu, business contact details, and any information we need to review and verify your store.
  • Messages: information you send us when you contact support.

Information collected automatically

  • Usage data: pages visited, actions taken, and order history on the platform.
  • Device and technical data: browser type, device type, IP address, and similar technical information.
  • Cookies: small files that keep you signed in and help the platform work properly (see section 7).

Payment information

Payments are processed by our payment partner, Paystack. We do not see or store your full card details. We receive only limited information about your transaction, such as its status, amount, and reference.

2. How we use your information

  • To create and manage your account.
  • To process and deliver your orders, and to let you track them.
  • To process payments and prevent fraud.
  • To operate loyalty rewards and coupons.
  • To review, verify, and support vendors.
  • To send order updates, security alerts, and important service messages.
  • To provide customer support and resolve complaints.
  • To improve, secure, and maintain the platform.
  • To comply with legal obligations.

3. Our legal basis for using your information

We process your personal information where it is necessary to provide the services you request, where we have a legitimate interest in running and securing our platform, where we must comply with the law, or where you have given your consent. Where we rely on consent, you can withdraw it at any time.

4. Who we share your information with

We do not sell your personal information. We share it only where needed:

  • Vendors: when you place an order, the vendor receives the details needed to prepare and hand over your order, such as your name, phone number, order items, and delivery location.
  • Delivery partners: where deliveries are made by riders, they receive the details required to complete the delivery.
  • Payment provider: Paystack processes your payments under its own terms and privacy policy.
  • Service providers: companies that help us host, secure, and operate the platform, under confidentiality obligations.
  • Authorities: where required by law, court order, or to protect the rights, safety, and security of our users and platform.

5. How long we keep your information

We keep your information for as long as your account is active and as long as needed to provide our services, resolve disputes, prevent fraud, and meet legal, accounting, and regulatory requirements. When information is no longer needed, we delete or anonymise it. [Add your specific retention periods here.]

6. How we protect your information

We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access, including secure payment processing and access controls. No online service can be completely secure, so we encourage you to use a strong, unique password and keep it private.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and keep the platform secure and working properly. You can control or delete cookies in your browser settings, but some parts of Smart Chop may not work correctly without them. [If you use analytics or advertising tools, add them here.]

8. Your rights

Subject to applicable law, including the Nigeria Data Protection Act 2023, you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information, where the law allows.
  • Object to or restrict certain uses of your information.
  • Withdraw your consent at any time.
  • Receive a copy of your information in a portable format, where applicable.
  • Complain to the Nigeria Data Protection Commission if you believe your data has been mishandled.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

9. Marketing messages

We may send you updates about offers, rewards, and new features. You can opt out at any time by using the unsubscribe option in the message or by contacting us. We will still send essential messages about your account and orders.

10. Children's privacy

Smart Chop is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it. Users under 18 should use the platform with the permission of a parent or guardian.

11. Third-party links and services

Our platform may link to third-party websites and services, such as Paystack. We are not responsible for their privacy practices, so please read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above and, where the changes are significant, notify you on the platform or by email. Continued use of Smart Chop after an update means you accept the revised policy.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out.