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Find quick answers to common questions about ordering, payments, delivery, rewards, and selling on Smart Chop. Can't find what you need? Contact our support team.

Ordering

How do I place an order?

Browse the vendors available to you, choose a vendor, add your items to the cart, and proceed to checkout. Select delivery or pickup, complete your payment, and your order is sent to the vendor right away.

Can I order from vendors outside campus?

Yes. Smart Chop lists vendors both on and outside campus, so you can reorder from vendors you already know or discover new ones.

Can I pick up my order instead of having it delivered?

Yes. Choose the pickup option at checkout and collect your order directly from the vendor, for example in between classes.

How do I track my order?

After checkout, open your orders page to follow your order live, from confirmation and preparation through to delivery.

Can I cancel or change an order?

Once a vendor starts preparing your order, changes may no longer be possible. If you need help, contact us as soon as possible with your order details and we will do our best to assist.

Payments

How do I pay for my order?

All payments are processed securely through Paystack. You do not need to carry cash, and your card details are never stored by Smart Chop.

My payment failed or I was charged twice. What should I do?

Do not worry. Please contact us with your order details and the email you used at checkout, and we will investigate and resolve it promptly.

Delivery

How long does delivery take?

Delivery averages about 20 minutes. Actual times depend on the vendor, how busy they are, and your location.

My order is late or something is wrong with it. What can I do?

Check your order status first. If the delay continues or there is a problem with your order, contact us and include your order details so we can help quickly.

Rewards

How do loyalty rewards work?

The more you order, the more you earn. When you reach order milestones, you can unlock free items or vendor coupons. Your available rewards appear in your account.

Trust and safety

What does the verified badge mean?

A vendor receives the verified badge only after our team has reviewed their store. It helps you know exactly who you are ordering from.

How do I report a problem with a vendor?

Please contact us with the vendor's name and a short description of the issue. We take every report seriously and review it carefully.

Selling on Smart Chop

How do I become a vendor?

Select "Become a vendor" in the footer, then complete the registration form with your store details. Our team reviews each application before a store goes live.

How do I get the verified badge?

Once your store is set up, our team reviews it and awards the badge if it meets our standards. Keeping your store details accurate and your orders reliable helps your application.

How and when do I receive my earnings?

Payments from orders are processed through Paystack. For questions about your earnings or payout schedule, contact our support team.

Still need help?

We usually respond within a few hours.